Symptoms
You try to perform a backup on a computer that is running Windows Vista or Windows Server 2008. However, the backup stops immediately after it starts. Additionally, the following event is logged in the Application log:
Event ID:12293
Source:VSS
Message:
Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider.
Resolution
Hotfix informationImportant Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a “Hotfix download available” section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support(http://support.microsoft.com/contactus/?ws=support)Note The “Hotfix download available” form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesTo apply this hotfix on a computer that is running Windows Server 2008, no prerequisites are required.
To apply this hotfix on a computer that is running Windows Vista, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed.
For more information about how to install the latest Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791?(http://support.microsoft.com/kb/935791/) How to obtain the latest Windows Vista service pack Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Vista and Windows Server 2008 file information notesThe files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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VersionProductSR_LevelService branch6.0.6000.16xxxWindows VistaRTMGDR6.0.6000.20xxxWindows VistaRTMLDR6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDRService Pack 1 is integrated into the original release of Windows Server 2008.GDR service branches contain only fixes that are broadly released to address widespread, critical issues. LDR service branches contain hotfixes in addition to broadly released fixes.The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.For all supported x86-based versions of Windows Server 2008 and Windows Vista
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File nameFile versionFile sizeDateTimePlatformNtfs.sys6.0.6002.221521,081,92815-Jun-200921:17×86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
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File nameFile versionFile sizeDateTimePlatformNtfs.sys6.0.6002.221521,510,96815-Jun-200923:48×64
For all supported Itanium-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatformNtfs.sys6.0.6002.221523,278,39216-Jun-200900:12IA-64
Additional file information for Windows Vista and Windows Server 2008Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
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File namePackage_for_kb972135_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,693Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_client~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,689Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_sc~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,422Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,693Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server~31bf3856ad364e35~x86~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile nameX86_8584add1852a838af1ca259843fe5cbf_31bf3856ad364e35_6.0.6002.22152_none_1dddce7c17bf835d.manifestFile versionNot ApplicableFile size692Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8ad2f1a33564459.manifestFile versionNot ApplicableFile size16,265Date (UTC)15-Jun-2009Time (UTC)22:02PlatformNot ApplicableAdditional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
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File nameAmd64_f975760f8d39b70001ccd04804519c1e_31bf3856ad364e35_6.0.6002.22152_none_dea62306b1506673.manifestFile versionNot ApplicableFile size696Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_04cbca9debb3b58f.manifestFile versionNot ApplicableFile size16,525Date (UTC)16-Jun-2009Time (UTC)01:50PlatformNot ApplicableFile namePackage_for_kb972135_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,705Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_client~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,438Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,701Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,430Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,705Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server~31bf3856ad364e35~amd64~~6.0.1.0.mumFile versionNot ApplicableFile size1,438Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableAdditional files for all supported Itanium-based versions of Windows Server 2008
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File nameIa64_a11a189cc4436fbc3a46836729d7faea_31bf3856ad364e35_6.0.6002.22152_none_8dc5e8d170a0d5e0.manifestFile versionNot ApplicableFile size694Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22152_none_a8aed31033544d55.manifestFile versionNot ApplicableFile size16,517Date (UTC)16-Jun-2009Time (UTC)01:45PlatformNot ApplicableFile namePackage_for_kb972135_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,529Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,426Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,533Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot ApplicableFile namePackage_for_kb972135_server~31bf3856ad364e35~ia64~~6.0.1.0.mumFile versionNot ApplicableFile size1,434Date (UTC)16-Jun-2009Time (UTC)12:06PlatformNot Applicable
Tags: computer, Event, knowledge base article, Microsoft, microsoft customer service, microsoft web site, pack, request visit, Service, shadow copy
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